Frequently Asked Questions
We do not rent, trade, loan, or sell your personal information, or
any other information which may identify you, to third parties. We are
committed to protecting our customers' privacy. The information we
collect is used to process your order and to enhance your shopping
experience. We also monitor customer traffic patterns and site usage in
order to help us refine the design and layout of the store.
Any information we receive from you is only used to processes your
orders, answer your questions, or fulfill any of your requests. Nothing
else. From here, it goes No-Where! Also, If you cancel an order before
processing, we DO NOT retain any of your information.
We may provide aggregate statistics about our customers, sales,
traffic patterns, and other shopping information, to reputable
third-party vendors or our marketing partners. These statistics will
not include any information that identifies you personally.
The only exception to the above, is that we will cooperate with
court orders and/or law enforcement agencies to identify any individual
who attempts to use our services for illegal activities. We will also
report any activity we believe to be unlawful, to the proper
authorities. Additionally, we may release account information when we
feel that such a release is necessary to enforce the terms of our user
agreement, or to protect the rights, property, and safety of our users,
We utilize the latest in encryption technology, SSL (Secure
Sockets Layer). This technology is compatible with most popular
browsers. SSL encrypts your credit card number by transforming the data
into an unreadable format. Only an authorized processor can unencrypt
this information to complete the transaction. Being on a Secure Site
means you are connected under SSL security. You can tell if you are on
a Secure Site if you see a padlock or key somewhere along the bottom of
your browser's window. If the lock is closed or if the key is unbroken,
you are dealing with a Secure Site. Also make sure to check the URL -
the "http" should change to "https." If you cannot get access to the
secure server for whatever reason, please place your order by using the
by mail option.
"Cookies" are small pieces of information that are stored by the
browser onto your computer's hard drive. There are two types of
cookies, "Stored" and "Per-Session". Stored cookies are saved onto your
hard drive permanently whereas per-session cookies are not. We use
per-session cookies only and do not use stored cookies. If our web site
is left idle for about 30 minutes or if the browser is closed, the
your personal information. By default, most web browsers have both
types of cookies enabled, but these settings can be altered. To place
an order on our website, per session cookies need to be enabled, but
stored cookies do not.
For free shipping items, we have set the shipping weight to zero so that the shopping cart will not charge shipping for that particular item. However, if you combine a free shipping item with a non-free shipping item, that has a weight assigned, you will incur the shipping fees for that item. Combining a free shipping item with a non-free shipping item does not default to free shipping for the total order.
Additional fees may apply for shipments to APO/FPO, AK, HI and PR.
Links to Other Sites
We provide links to other Web sites for your convenience and
information only. We accept no responsibility or liability for the
content, accuracy, privacy policies or any other aspect of these sites.
These sites may have their own privacy statements in place, which we
recommend you review if you visit any linked Web sites. Linking to any
off-site pages or other sites is at your own risk. A Link does not
imply an endorsement of any kind and will not under any circumstances
be considered as one. We are not responsible for the content of linked
sites or any use of the sites.
We guarantee your satisfaction! If the product you order does not meet your needs for any reason, send it back to us, along with a copy of your packing slip/ receipt, within 30 days and we will gladly issue a refund or credit. The product must be in restockable condition. The customer will need to pay for the return shipping being that we WILL NOT accept COD packages. We will not issue a refund or credit for discontinued merchandise.
Shipping is not refundable.
Please allow four to six weeks for a refund. The amount of the refund or credit will be the invoice amount less the shipping and handling charge. A 15% restocking fee will also be applied.
We are not responsible for merchandise damaged while being returned to us and will not issue credit or a refund for it. The customer will be responsible for filing a claim with the shipper.
If the item is found to be defective and not abused, we will do our best to work with you to make it right.
If returned outside of the parameters of the return policy, the shipment will be returned to the customer at the customer's expense.
We are required by current law to charge sales tax for orders
shipped to the State of New York. Your online order will calculate an
estimated sales tax based on the ship-to address of the order. The
actual sales tax charged to your order will be determined when your
order ships and will be included on your shipping invoice.
If you have any questions about the tax rate on your invoice, please contact us.
DMV Electronics is happy to ship your order to you anywhere in the
World. Or if you prefer, you are welcome to send a money order or bank
cashier's check payable in US dollars.
International orders can only be sent to your credit card billing
address. We are sorry for the inconvenience to our INTERNATIONAL
customers, but the illegal use of stolen credit card numbers has
regretfully made these precautions necessary when shipping outside of
the United States. We are not responsible for lost, stolen, damaged or
redirected INTERNATIONAL orders and merchandise not received.
Because DMV Electronics ships to so many countries around the
world, it is impossible for us to constantly keep up with the import
and customs regulations and charges for each city, region and
country. For this reason please be advised that it is the
responsibility of each of our international customers to be aware of
the customs taxes, tariffs, and import duties for their particular
region. We can let you know the cost of the items you ordered and the
shipping charges, but the customs taxes and import duties are your
On international orders, we do not ship to Second Parties. For
customers outside of the United States, we will only ship to the person
ordering the merchandise (the name on the credit card)...not to another
person at another address. We also reserve the right to refuse to ship
to certain countries.
For U.S. customers shipping inside the U.S., we are happy to send
an item or gift to a second party at a different address after we
verify your identity with your credit card company.
Please make your money order payable to "DMV Electronics" and mail your order and payment to:
P.O. Box 273
If you have any questions about this privacy statement, our
practices, or your business with us, please contact/E-Mail customer service
at: Customer Support